Refund policy
1. RETURN AND REFUND POLICY
Last updated: October 2026
At Serelle, we stand behind our products. If you are not completely satisfied with your purchase, we are here to help.
90-Day Money Back Guarantee
We offer a full 90-day money back guarantee from the date of delivery. If you are not satisfied with your Serelle Eye device for any reason, you may return it within 90 days for a full refund of the purchase price.
To be eligible for a return:
- The item must be returned within 90 days of the delivery date.
- The item must be in its original packaging.
- You must provide your order number and the email address used at checkout.
How to initiate a return:
Contact our support team at alebisshop198@gmail.com with your order number and reason for return. We will provide you with return instructions and a return shipping address within 24 to 48 hours.
Refund process:
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Return shipping:
The customer is responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or defective items:
If your item arrives damaged or defective, please contact us within 7 days of delivery at alebisshop198@gmail.com with photos of the damage. We will send a replacement at no additional cost or issue a full refund including return shipping costs.
Non-returnable items:
Gift cards and downloadable digital products are non-returnable.
Late or missing refunds:
If you have not received your refund within 10 business days of our confirmation email, please check with your bank or credit card company first, as processing times may vary. If you have done so and still have not received your refund, contact us at alebisshop198@gmail.com